Company Name:
Scarlett Hotel Group
Industry:
Hospitality
Location:
Tennessee, with locations across several states
Services Used:
PEO, General HR Consulting
The Client
Scarlett Hotel Group is a growing hospitality company with 20 hotels stretching from Green Bay to San Antonio and across to Florida. Today, the organization includes about 1,000 team members across its portfolio. Founded in 2016 by principal and co-founder Andrew Scarlett and his partners, the company was built with a clear mission: invest time and expertise in world-class hotel operations. That intention continues to shape the company today.
As the company began acquiring and managing hotels, the leadership team knew they wanted to focus on growth, operations, and culture rather than keeping every administrative function in-house.
The Opportunity
When Scarlett Hotel Group launched, the team quickly identified HR as an area where an outside partner would add immediate value. Andrew had already worked with another firm within the LBMC family of companies on the accounting side, so when it came time to find support for HR, LBMC Employment Partners was a natural fit. Since the company’s earliest days, LBMC Employment Partners has helped fill that gap by providing PEO and HR services that support payroll, benefits, and day-to-day team member needs.
For Scarlett Hotel Group, the decision was rooted in a broader business philosophy: focus on what your team does best, and rely on experts for the rest. Rather than trying to manage HR internally while scaling a fast-growing hospitality business, the company chose to work with a partner that could provide a high level of service from the outset.
The Impact
Over the years, LBMC Employment Partners has grown alongside Scarlett Hotel Group as it scaled from roughly 25 employees to around 1,000 team members. LBMC EP has helped Scarlett Hotel Group manage a period of steady acquisitions, operational disruptions due to COVID-19, and aggressive expansion through new management contracts and additional hotel purchases. Throughout the company’s growth, LBMC Employment Partners has remained a consistent HR partner.
Andrew says one of the biggest benefits of the relationship is how seamlessly LBMC Employment Partners supports the company’s people. General managers know who to call and what to expect. That personalized approach matters in a people-first industry where culture directly impacts performance. “When my team members call HR, it’s like they’re calling my in-house HR. My team members don’t know the difference,” explains Scarlett.
Scarlett Hotel Group places a strong emphasis on team member experience, believing that a healthy culture leads to lower turnover, stronger guest scores, higher revenue, and happier owners. As new hotels and team members are brought into the organization, LBMC EP assists with onboarding, benefits, and HR processes so the company can continue growing without losing sight of its culture.
“We wanted to focus on the things we knew we were very good at and find partners to work with us that were really good at what they did. HR was one of those things, and LBMC has been fantastic to work with.”
– Andrew Scarlett, Principal and Co-Founder, Scarlett Hotel Group
